Política de privacidad

Depending on how you use the Service, we may collect the following categories of information:

1.1 Information You Provide

- Input content, such as images, videos, audio, text prompts, editing instructions, style selections, and reference materials you upload or submit;

- Output content, such as images, videos, audio, text, and related metadata generated or edited through the Service;

- Payment and subscription information, such as purchase status, subscription status, order identifiers, and transaction confirmations;

- Communications, such as support requests, deletion requests, abuse reports, complaints, appeals, email correspondence, screenshots, and logs you provide to us.

1.2 Information We Collect Automatically

- Device and technical information;

- Usage information, such as app launches, feature usage, generation counts, navigation events, session behavior, timestamps, and error events;

- Security and abuse-prevention information, such as suspicious activity indicators, moderation signals, report history, abuse flags, and service integrity logs;

- Crash, performance, and diagnostic information used to maintain and improve the Service.

1.3 Information From Third Parties

We may receive information from third parties in connection with payment, subscription, platform distribution, security, analytics, or support functions, including confirmation of subscription or transaction status from Google Play.

We may use collected information to:

- Provide, operate, maintain, and improve the Service;

- Process AI generation, editing, storage, export, and related requests;

- Authenticate usage, maintain service records, and manage subscriptions;

- Detect, prevent, investigate, and respond to fraud, abuse, deception, harmful content, and policy violations;

- Provide customer support and respond to reports, complaints, and deletion requests;

- Monitor system reliability, security, performance, and product quality;

- Comply with applicable law, legal process, regulatory obligations, and platform requirements.

When you use AI generation or editing features, your Input and related request context may be transmitted to third-party service providers as necessary to process your request, generate Output, perform moderation or safety checks, troubleshoot issues, or maintain the Service.

Third-party providers may include:

- AI model and inference providers such as Kling, Seedance, Google, PixVerse, and similar providers we may integrate in the future;

- Cloud infrastructure, storage, CDN, hosting, and computing providers used to operate the Service;

- Logging, monitoring, security, and diagnostic service providers used to maintain service quality and integrity;

- Payment and subscription providers, including Google Play.

We share information with such providers only to the extent reasonably necessary to provide, secure, support, and operate the Service or to comply with legal and platform obligations.

Unless you separately provide explicit, informed, and revocable consent, we do not use your uploaded images, videos, audio, prompts, or generated results to train our general-purpose AI models.

Because the Service may involve image, video, audio, facial, likeness, and synthetic media processing, we treat certain categories of information as more sensitive, including:

- Identifiable face, likeness, voice, name, or other identity-related attributes;

- Private or sensitive photos, videos, or audio uploaded by users;

- Synthetic media involving real persons or content that may create deception or reputational risk;

- Abuse reports, moderation outcomes, deletion requests, and related trust and safety records.

We take reasonable technical and organizational measures to limit access to such data and protect it from unauthorized access, misuse, or disclosure.

We do not sell your personal information. We may share information in the following circumstances:

- With third-party AI, cloud, hosting, storage, diagnostics, security, payment, and support providers that help us operate the Service;

- With Google Play or other platform providers as needed to process subscriptions, purchases, refunds, or compliance matters;

- When required by law, regulation, subpoena, court order, legal process, law enforcement request, or platform compliance obligation;

- To investigate, prevent, or respond to fraud, abuse, unlawful conduct, harmful content, intellectual property complaints, or safety risks;

- In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to appropriate confidentiality and legal safeguards.

We retain information for as long as reasonably necessary to provide the Service, maintain subscriptions, preserve service integrity, respond to legal obligations, resolve disputes, enforce our terms, and protect against fraud, abuse, and security risks.

Retention periods may vary depending on the type of information and applicable obligations. For example:

- Device-linked service records may be retained while needed to operate the Service and associated subscription or history features;

- Input and Output may be retained for generation history, troubleshooting, abuse prevention, moderation review, and support purposes;

- Payment and transaction records may be retained as required by law, tax, accounting, platform, or audit obligations;

- Safety, moderation, and abuse-prevention records may be retained as necessary to investigate incidents, enforce rules, and prevent repeated misuse.

If you request deletion of device-linked or service-associated data, we will delete or de-identify relevant data within a reasonable period, except where retention is required or permitted by law, necessary for security, fraud prevention, accounting, auditing, dispute resolution, or platform compliance.

If we maintain service records associated with your device identifier, subscription relationship, cloud history, or other identifiable service records, you may request deletion of associated device-linked data by contacting [email protected].

We may request information reasonably necessary to verify the request before acting on it.

Deletion may result in the loss of saved history, service records, settings, or other associated information, subject to legal and operational retention requirements.

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, permission restrictions, transport security, storage protections, logging, and internal process controls.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Because the Service may rely on infrastructure or providers located in multiple countries, your information may be processed in jurisdictions outside your place of residence.

Where applicable, we take reasonable steps to ensure such processing is conducted in accordance with applicable legal requirements and appropriate safeguards.

The Service is not directed to children where prohibited by applicable law, and we do not knowingly seek to collect personal information from children in violation of applicable law.

You may not use the Service to upload, generate, or distribute content involving sexual content related to minors, exploitative content involving minors, or any content that harms or endangers minors.

If we become aware that information has been collected from a child in violation of applicable law, we may take steps to delete the information and restrict associated service access.

Depending on your jurisdiction, you may have rights to request access to, correction of, deletion of, or restriction of certain information we hold about you.

You may submit privacy-related requests by contacting [email protected]. We may require reasonable verification before processing a request.

The Service may contain links to, integrations with, or dependencies on third-party services, platforms, SDKs, or infrastructure. Those third parties may have their own terms and privacy policies, and we are not responsible for their independent privacy practices.

We may update this Privacy Policy from time to time to reflect changes in the Service, our practices, platform requirements, or the law. Updated versions will become effective when posted or on the stated effective date.

Your continued use of the Service after an updated Privacy Policy becomes effective constitutes your acknowledgment of the updated Policy.

If you have questions, complaints, deletion requests, or privacy-related inquiries, contact us at:

- Company: ASTRAMIND SOLUTIONS INC.

- Email: [email protected]

- Address: 410 N Orange Ave, Unit 1-2252, Orlando, FL 32801, United States